Returns & Exchanges
At Sofabed, we want you to love your new furniture, which is why we offer a 30-day trial period to ensure your piece fits perfectly in your home. If you are not completely satisfied, we provide a streamlined return process for all our sofa and sleeper collections.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Prepare for Pickup
Ensure the sofabed is in its original condition and disassemble any removable components to facilitate a safe transport.
Schedule Collection
Our logistics partners will contact you to arrange a convenient time window for the professional removal of the item from your residence.
Receive Your Refund
Once the item is inspected at our warehouse, a full refund minus any applicable restocking fees will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing